Job description to reach my goals

I have a pretty good idea of the way I want to construct my career....
In a fisrt time I would like to integrate the Guest Relations department of a 5* hotel and then become the Guest Relations Manager of this same department to earn experience in team management.
But on the long range I would like to become the General Manager of a Small Luxury Hotel in a foreign country. This is dream I want to come true and I will do everything I can to reach those goals bringing me to life everyday.

Skills:

•Get one year experience in hospitality
•skills in mathematique and informatique
•To Be organised
•To be able to work on stress and short deadlines
•To be able to solve problems
•To be calm
•Tp be a good listener
•to be a trust person
•Knowledge on the pack office
•Speak english

Mission

The guest relation supervisor manage the contact the guest but also the back office. He/she must answer to the guest's expectation, his request and anticipate his need:

•Manage this VIPS and the regular guest
•Manage the confidentiality of the guest.
•Manage the unsatisfaction
•Manage the mission of the front office
•Create a following of the guest information
•To be the ambassador of the hotel

Thsi is the first step to build my career and I know I have the desire, skills and potential to become a good Guest Relations Manager.

11 customer loyalty trends for 2011

Nowadays in the hospitality industry one of the most important aspect is the customer loyalty!!!
Even if  the main question is: How to create loyalty and engagement between the hotel and the guest? For years, loyalty have been about figures, statistics and price which result not very conclusive.

Hopefully as we can see in the following article, the new customer loyalty trends for 2011 is much more based on the emotional side of customers. Hospitality members tend to forgot sometimes that customers are not only subjects guided by marketing. 

To me the key of customer loyalty success is to stay focus on the human side using all the amazing technological tools in our possession.

http://www.hotelmarketing.com/index.php/content/article/11_customer_loyalty_trends_for_2011/

Welcome on board ;-)

Thank you for your visist and be most welcome on my Digital Marketing for Hospitality blog.
You will be able to find here all the most important and interesting information about the new trends of Hospitality.

I hope you will enjoy the time spend together and feel free to participate on my writings.