Skills to improve toward Guest Relations Manager position

Of course at this time of my career, I have some lack concerning the skills I need to perform my futur Guest Relations Manager position. But as I already work in this department, I know what was my assets and my weak points.

To be a good Guest Relations Manager I need to improve:

- Conflict Management
- Team Management

I need to improve those skills but the two ways to acquire it is, thanks to training or by the gain of experience. I personally think that I can learn those skills but the real way to improve it is by the experience because we are talking about human factors and each management situation will need to be handle in different way. To me the improvement of those skills is the gain of experience.